JCPenney Customer Service Phone Numbers



Brief Overview About JCPenney


JCPenney is one of the developed and leading retail industries in United States, as it has lead whole regions of globe by delivering great collection of products like, Cosmetics, Clothing, Electronics, Housewares, Jewelry, Appliances, Footwear, Furniture and much more additional daily usage products. The corporation was established on 14th April in the year of 1902 at Wyoming, United States by James Cash Penney. The main center of operation of the industry is based at 6501 Legacy Drive, Plano, Texas, United States. The JCPenney has lead nations with great quality of products and services, it is been estimated that the corporation has approximately 1014 location hubs across United States, and has other leased departments like, Jewelry Repair, Portrait Studios, Sephora, Salons, Seattle’s Best Coffee, Optical Centers and much more.


Official Customer Service Numbers of JCPenney


Contact Number for All General Inquiries
Phone: 1.800.322.1189

Call for questions regarding previously placed phone orders or inquiries is available 7 days a week
Form: 6:00 AM to 11:00 PM CST


Contact Numbers for Place An Order
United States and Canada: 1.800.322.1189
Hearing impaired/TDD telephone: 1.800.527.7889
Spanish operator/en Espanol: 1.800.336.7337
Mexico en Espanol: 95.800.336.7337
Mexico in English: 95.800.222.6161
APO/FPO/DPO: 614.759.7357


Contact Number for Other Products and Services Inquiries
Gift Registry: 1.800.527.4438
Warranty Information on Merchandise: 1.800.322.1189
Furniture Inquiries: 1.855.808.7632
Major Appliance Customer Care: 1-844-527-2775


Contact Numbers for Pay Your Bill Online / Bill Inquiries
United States: 1.800.527.4403
Mexico: 001.800.527.4403
Puerto Rico and US Virgin Islands: 1.800.981.8400


Contact Number for All General Sephora Inquiries
Phone: 855.808.0330


Contact Number for Special Delivery / Tucked Items
Phone Number: 1.800.442.7902



JCPenney Credit Card Support


Contact Number for JCPenney Credit Card General Inquiries
Phone: 1.800.542.0800

Customers from United States Cardholders
Phone: 1-800-527-4403

Contact Number for Cardholders  Living in Mexico
Phone: 011-800-527-4403

Contact Number for Cardholders in Puerto Rico and the United States Virgin Islands
Phone: 1-800-981-8400
Between: Monday - Friday
7:00 am - 12:00 AM Eastern Time
Saturday - Sunday
9:00 am - 12:00 AM Eastern Time



Contact JCPenney Credit Card Support By Mail:


Customers Can Send Written Inquiri To:
Address: J.CPenney Credit Services
customer service C/O SYNCB 
P.O. Box 965009 
Orlando, Florida 32896-5009


Mailing Address for Cardholders Living in Puerto Rico or United States. Virgin Islands:
Address: JCPenney Credit Services
customer service C/O SYNCB 
P.O. Box 364788 
San Juan, Puerto Rico 00936-4788



Return or Exchange Policy


JCPenney has presented great collection of Retail products like Footwear, Housewares, Clothing, Jewelry, Appliances, Cosmetics, Electronics, Furniture and much more products at affordable price. So those, customers can return or exchange their valuable product and get their benefits at anywhere in the regions of world.  Click Here to go to JCPenney's Return and Exchange official webpage. For International return and exchange, customers can visit the official webpage of J.C Penny's International Return and Exchange Page.

Customers can return or exchange products through mail service as well, from the below mentioned location, the customers residing these regions can contact these mentioned addresses for their return and exchange services.

For Kansas City Customers
Address: jcp.com facility
10500 Lackman Rd.
Lenexa, Kansas
66250-0001, United States

For Reno Customers
Address: jcp.com facility
11111 Stead Blvd.
Reno, Nevada
89506-1500, United States

For Columbus Customers
Address: jcp.com facility
5555 Scarborough Blvd.
Columbus, Ohio
43232-4730, United States

For any inquiries regarding Return or Exchange contact at: 1.800.442.7902 / 1.800.322.1189

International customers can contact this Email Address for Return or Exchange
Email: international@jcpenneyeservices.com



Track An Order


As the leading retailer in United States has established some essential service for the customers across the globe, that main motive of company is to provide customer based sanctification and customer valuable services. For these services JCPenney corporation has offered the Track an order service where a customers can get benefited to locate their valuable product from any place, and get all essential information about product. Customers can visit official webpage of JCPenney's Track an Order.



Career Opportunities at JCPenney


The J.C Penney has offered leading services and products among desired customers across the globe, similarly, it has given great edge to employment services at high level. JCPenney has developed great atmosphere in globe to provide great opportunities among desired aspirants who are obviously looking to brighten their career in retailing corporation. So that, JCPenney has offered great openings at any level and has turned great beneficiary for aspirants. For more information about career opportunities aspirants can visit official Career Opportunity webpage of  JCPenney.



Social Media Pages of JCPenney


Customers can remain in-touch with JCPenney through the medium of Social Media, customers can visit below mentioned social media pages of JCPenney an get all valuable information about services, facilities, products, support and much more additional information. Following are social media pages of JCPenney.

Youtube Page of JCPenney

Google Plus Page of JCPenney

Pinterest Page of JCPenney

Twitter Page of JCPenney

Facebook Page of JCPenney

Instagram Page of JCPenney

Linkedin  Page of JCPenney

Twitter Address for Support


JCPenney Hedquarter On Google Map




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